jitawin live Terms and Conditions

These terms and conditions apply equally to all services, products, betting markets and gaming services provided through the jitawin live platform. These terms come into effect automatically upon visiting the website, creating an account, making a deposit, placing a bet or playing a game.

jitawin live reserves the right to partially or fully amend these terms and conditions at any time. Updated terms will be considered effective as soon as they are published on the platform. It is each user's responsibility to review this page regularly.

This document has been prepared in Bengali and applies primarily to users located in Bangladesh. In the event of any linguistic ambiguity, the interpretation by jitawin live will be considered final.

To open an account on the jitawin live platform, applicants must meet the following conditions:

• You must be at least 21 years of age. Use of any service on this platform is strictly prohibited for anyone under 21.
• All information provided at the time of registration must be truthful, accurate and up to date.
• Each person may operate only one account. If more than one account is found under the same person's name, the platform reserves the right to close them.
• If multiple accounts are operated from the same household address or the same device, the platform must be notified in advance.

Identity Verification (KYC)

jitawin live may at any time request a national ID card, passport or other relevant documents to verify a user's identity. Failure to provide this information within the specified time may result in the account being temporarily or permanently suspended. Identity verification may be required before a withdrawal can be processed.

If false or incorrect information is provided at registration, the account will be closed immediately and any balance in that account may be forfeited.

Each user is fully responsible for the security of their own account. Login details (username and password) must be kept strictly confidential and must not be shared with any third party.

• Passwords must be at least eight characters long and are best formed using a combination of numbers, letters and special characters.
• If any suspicious activity or unauthorised access to the account is noticed, the support team must be informed immediately.
• jitawin live will not be responsible for any loss resulting from third-party use.
• You must log out after using a public or shared device.

Transferring, selling or renting an account is strictly prohibited. If such activity is proven, the account will be closed.

Transactions on the jitawin live platform can currently be made via bKash, Nagad, Rocket and Upay. These payment methods allow you to add and withdraw funds quickly and easily.

Deposit Rules

• The minimum deposit amount is ৳200. Amounts below this will not be accepted.
• Once a deposit is completed, funds are automatically added to the account.
• You must use a payment method registered in your own name for deposits.
• Deposits sent from a third party's mobile number or account are not accepted and may be returned.

Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the payment method registered in the user's own name and used for the deposit.
• The platform reserves the right to hold a withdrawal request if identity verification has not been completed.
• To withdraw bonus funds, the relevant wagering requirements must be met.

jitawin live offers various types of bonuses and promotional offers. Each offer has specific conditions, and bonus funds cannot be withdrawn unless those conditions are met.

Welcome bonus

New members can receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 will add a ৳1,200 bonus, making the total balance ৳2,200. To withdraw this bonus, the bonus amount must be wagered 20 times (i.e. ৳1,200 × 20 = ৳24,000). Bonus funds can never be treated as direct cash.

Other Promotional Offers

There are several other promotional offers including the weekly jitawin live festival, daily deposit rewards and a cricket bonus. Each offer has its own wagering requirements, minimum deposit and validity period.

• Multiple bonuses cannot be used at the same time — unless specifically stated as permitted.
• Bonuses are only usable on eligible games or betting markets.
• Cancelling a bonus while it is active on an account may result in the related funds being forfeited.
• The platform reserves the right to modify or cancel any promotional offer.

Sports betting, live casino, slots and other gaming services are available on the jitawin live platform. Specific rules apply to each section.

Sports Betting

• Once a bet is placed, it generally cannot be cancelled, unless an unusual situation arises.
• If a match or event is cancelled, standard industry rules will be followed regarding the relevant bet.
• In the case of odds changes, the odds displayed at the time the bet was accepted will apply.
• If incorrect odds are displayed due to a technical error, jitawin live reserves the right to void that bet.

Casino Games

• All games use RNG (Random Number Generator) or live dealer methods.
• If a game is interrupted midway due to a technical issue, the outcome will be determined according to the provider's rules.
• If any evidence of fraud is found in the game history, winnings will be forfeited.

Following our responsible gaming guidelines is very important for all users. Keep your bets within your limits and avoid betting beyond what you can afford.

The jitawin live VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits and other rewards are available at each tier.

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

Weekly cashback is paid at the applicable rate on the week's net losses. For example: if a Gold member has a net loss of ৳20,000 in a week, they will receive up to ৳20,000 × 0.6% = ৳120 cashback.

VIP tier upgrades depend on overall activity on the platform. The platform reserves the right to amend the terms of the VIP program and to remove any member from VIP benefits if their conduct is considered to be in breach of the rules.

The following conduct is strictly prohibited on the jitawin live platform. Violating these prohibitions may result in the account being closed immediately and the relevant funds being forfeited:

• Operating more than one account under the same person's name.
• Claiming bonuses across multiple accounts belonging to oneself or family members for the purpose of bonus abuse.
• Using fraudulent payment information or any attempt at money laundering.
• Accessing the platform's software, hacking, or exploiting bugs to gain an unfair advantage.
• Placing bets using automated software, bots or any other tools.
• Harassing or disturbing other users.
• Attempting to conceal identity by providing false information.

The collection, storage and use of users' personal information is governed by our Privacy Policy. That policy details what information is collected, how it is stored and what rules are followed regarding sharing information with third parties.

jitawin live uses SSL encryption technology to keep all transactions and personal information secure. Users' financial information is not sold or exchanged with any third party.

Information may be provided to the relevant authorities upon request where there is a legal obligation to do so. To learn more about this, please read our privacy policy.

jitawin live will not bear any responsibility in the following situations:

• Any loss caused by loss of internet connection or technical errors.
• Loss caused by the user's own negligence or mistakes.
• Problems caused by the failure of third-party service providers.
• Force majeure events — such as service disruption due to natural disasters, war or government orders.
• Loss caused by malware or viruses on the user's device.

jitawin live's maximum liability in any case will not exceed the value of the relevant transaction. The platform is built for entertainment purposes and does not guarantee financial gain.

jitawin live reserves the right to change, amend or cancel any part of these terms and conditions at any time. Updated terms will take effect from the date of publication.

For significant changes, an attempt will be made to notify users through their registered contact details. However, it is each user's own responsibility to check the terms and conditions on the platform regularly.

Account Closure Policy

A user may request closure of their account at any time. All valid balances should be withdrawn before the account is closed.

The platform may also close any account if necessary — particularly in cases of rule violations. In such situations, any decision regarding the return of valid balances will depend on the outcome of the investigation.

For any questions or complaints regarding these terms and conditions, please contact our support team. jitawin live provides live chat and email support in Bengali and English, 24 hours a day, 7 days a week.

Support email: [email protected]

Please submit any disputes or complaints to the support team first. If the issue is not resolved, there is an option to have it reviewed at a higher level.

For answers to common questions, visit our FAQ section — there you will find detailed answers about accounts, payments, bonuses, and gaming.