jitawin live Privacy Policy

jitawin live (referred to hereinafter as "Platform", "we", or "us") operates an online gaming and betting service for users in Bangladesh. This privacy policy applies to our website, mobile application, and all related digital services.

When you create an account on jitawin live, log in, or use any of our services, you agree to the terms set out in this privacy policy. Reading this policy together with our Terms and Conditions will give you a complete picture of the legal framework governing the relationship between you and us.

1.1 Definitions

In this policy, "personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, device identity, or financial transaction details. "Processing" means any operation involving information, including collection, storage, modification, use, transfer, or deletion.

jitawin live collects various types of information to provide a safe and effective service. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the service.

2.1 Information You Provide

• At registration: full name, date of birth, mobile number, and email address.
• Identity verification (KYC): a copy of your National ID card or passport.
• Financial information: bKash, Nagad, Rocket, or Upay account numbers for deposits and withdrawals.
• Messages and information provided when contacting support.
• Any information voluntarily submitted through promotional forms or surveys.

2.2 Automatically Collected Information

• Device information: model, operating system, browser type and version.
• Network information: IP address and internet service provider name.
• Usage patterns: which pages were visited, how long was spent on them, and which games were played.
• Transaction history: records of deposits, withdrawals, bets, and wins or losses.
• Preferences and settings stored via cookies and local storage.

Information collected on jitawin live is used only for the following legitimate purposes. It is not used for any other purpose.

3.1 Service Operation and Improvement

Information is used to manage your account, process transactions, provide bonuses and promotions, and personalize your gaming experience. It also helps identify and resolve technical issues on the platform.

3.2 Identity Verification and Fraud Prevention

Identity verification information is used to prevent the same person from opening multiple accounts, money laundering, and other irregularities. This is an essential step in protecting honest players.

3.3 Customer Support

Information is used to properly manage communications between you and our 24/7 live chat and email support team, and to respond accurately to your complaints or questions.

3.4 Ensuring Responsible Gaming

Information is analyzed to identify risky patterns in a user's gaming behavior — such as excessive time spent or repeated large bets — and to take supportive action. This is managed under the Responsible Gaming policy.

3.5 Marketing Communications

If you have consented to receive promotional messages, relevant offers and updates may be sent based on your preferences and history. You may withdraw this consent at any time.

To keep your information secure, jitawin live applies industry-standard technical and administrative measures.

4.1 Encryption and Security Technology

Our website and app use SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your device and our servers. Sensitive information stored in our database is also separately encrypted.

4.2 Access Controls

Only employees whose work requires it are granted access to your personal information. All employees work under confidentiality agreements and receive regular training on data protection.

4.3 Data Retention Period

All information is retained while your account is active. After an account is closed, certain information may be kept for as long as necessary to meet legal and regulatory requirements. Beyond that, data is securely deleted when no longer needed.

jitawin live does not sell your personal information or share it with third parties for advertising purposes. Information may be shared only in specific circumstances.

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution), and companies maintaining technical infrastructure — these parties receive only the minimum information necessary to perform their functions and are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

If applicable law in Bangladesh or a court order requires disclosure of information, it will be provided to the extent required. In such cases, we will try to notify you in advance wherever possible.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new owner. However, you will be informed in advance and given the opportunity to choose an alternative.

The jitawin live website and app use cookies and similar tracking technologies. These help maintain service quality and improve your experience.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and core functionality. These cannot be disabled.
• Functional Cookies: For remembering your language preference and other settings.
• Analytical Cookies: For analyzing overall usage patterns to improve the service.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may limit some features of the platform. For more information about cookies, you can contact our support team.

jitawin live strictly prohibits use of the service by anyone under the age of 21. Date of birth is verified at registration, and if any doubt arises about age during the identity verification process, the account is suspended.

If we are informed that a minor's information has been collected by mistake, we will immediately arrange for that information to be deleted and the associated account to be closed.

As a jitawin live user, you have certain important rights over your own information.

8.1 Right to Know

You have the right to know what information we hold about you, why we hold it, and with whom it has been shared. This information will be provided upon a written request.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. Some information can be changed directly through your account settings; for other cases, you can get help from the support team.

8.3 Right to Deletion

When requesting account closure, you may also request deletion of your information. However, certain information may need to be retained for a specified period for legal or regulatory reasons.

8.4 Right to Withdraw Marketing Consent

You may remove yourself from promotional communications at any time. To do so, update your account settings or notify the support team.

After receiving a request to exercise any of your rights, we will respond within a reasonable time. You can also visit our FAQ page for answers to common questions.

jitawin live reserves the right to change or update this privacy policy when necessary. For significant changes, we will publish a notice on the website and inform registered users via email or mobile message.

Continuing to use the service after any changes will be taken as consent to the new policy. It is therefore advisable to review this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact us directly. To learn more about us, visit our About Us page.

When sending a privacy-related request, please include your registered email or mobile number so we can verify your identity and respond promptly.